Payment and Refund Policy
Please read this policy carefully. By placing an order with Cali Clear Disposable Vape, you agree to the terms outlined below.
Payment Policy
Accepted Payment Methods
We accept all including
Zelle
Apple pay
Chime
venmo
Paypal
Crypto [USD, BTC, or euthereum ]
And major credit cards, including Visa, Mastercard, American Express, and Discover .
Payment Processing and Security
All payments are processed securely through our third-party payment gateway. We do not store your credit card information or payment data. To protect your financial data, we utilize industry-standard encryption and security protocols.
Pricing and Billing
All prices are listed in USD and are subject to change without prior notice. Applicable sales taxes will be added to your order total based on your shipping address Like [shipping fee ].
Refund and Returns Policy
Due to the nature of disposable vaping devices (consumables) and for sanitary reasons, all sales are considered final once the product packaging has been opened. We only accept returns or provide refunds for products that are defective, damaged upon arrival (DOA), or if you received the incorrect item due to an error on our part.
Eligibility for Refunds/Exchanges
To be eligible for a refund or exchange, you must meet the following criteria:
Damaged Upon Arrival (DOA): The device is non-functional or severely damaged immediately upon opening.
Manufacturing Defect: The device stops working due to a clear internal flaw (e.g., failure to draw, major leakage not caused by physical damage).
Wrong Item Shipped: You received a flavor or model other than what you ordered.
Non-Returnable Items
We cannot accept returns or provide refunds for:
- Products damaged by customer misuse, drops, water exposure, or extreme temperatures.
- Products that have run out of e-liquid or battery life due to normal usage.
- Dislike of flavor or dissatisfaction with the product after use.
Refund/Exchange Process
Contact onine customer support: You must contact us within [7] days of the delivery date max.
Initiate Contact: Email our Customer Support team at info@caicleardisposablevape.com with the subject line: “Refund/Exchange Request – Order and #[Your Order Number]”.
Required Information: In your email, include:
- Your full name and order number.
- A detailed description of the defect or issue.
- Photo or video evidence clearly showing the defect (mandatory for DOA/defect claims).
Approval: Upon review, if your request is approved, we will provide instructions on how to return the defective item (if required) or process the refund/exchange the review process is handled automatically with our online customer service team.
Return Shipping: If a return is necessary, Cali Clear Disposable Vape will provide a prepaid shipping label. Do not ship any product back until you receive explicit instructions from our support team with vivid explanation on the problem. Our support team is active 24/7.
Refund Processing Time
Once a refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 1-5hours max .
NOTE THAT: Shipping charges are non-refundable.
Order Cancellation
Orders can only be canceled if they have not yet been processed or shipped (usually within 1-2 hours of placement). If you need to cancel, please call or email us immediately. We cannot guarantee cancellation once the order status shows “Processing” or “Shipped.”
Contact Information
For questions regarding your payment, refund, or return, please contact us at:
Email: INFO@CALICLEARDISPOSABLEVAPE.COM
Phone: [Your Customer Service Phone Number (Optional)]
